Service Management
Service Management for Microsoft Dynamics® AX is a solid solution for the manufacturing service - and professional service industries.
Rather you service buildings, machinery, (heavy) industrial equipment or service facilities, Service Management fits your requirements.The solution has been developed based on our practical experience. For many years we consulted medium and larged-sized service business in the mentioned sectors.
Service Management provides you the key functionality to manage your service business and supports you in realizing and improving your customer satisfaction level. Service Management is a fully integrated with the Microsoft Dynamics AX projects module enabling handling service request and initiating service activities both from financial and logistic perspective.
Key features of Service Management
- Supports tracking and tracing of service requests
- Supports multi level object (e.g. sites, systems, components) maintenance
- Manage contracts, including Service Level Agreements (SLA), periodic invoicing, revenue recognition and price agreements
- Provides full financial forecasting and cost evaluation
- Supports service logistics, financials and work orders for the service crew and workshop
- Real time statistics on costs and revenues regarding a service contract/object
- Integration with Microsoft® MapPoint® for route optimizations
- Daily data entry will become easy as a result of extensive setup features
Download the Factsheet Service Management
Challenges
- Integrated approach including managing customers, resources, partners and contracts
- Managing the service department as a profit center
- Increase service revenue and at the same time reduce/contain service costs
Solution
- Integrated service management module
- Extensive service contracting functionality
- In depth financial analysis
Benefits
- Increased service revenue creation and cost containment
- Improved service operational performance and efficiency
- Improved levels of customer satisfaction and retention
