Mobile Field Service - Online and Offline

More than 150 customers worldwide rely on our Service Management Software for Microsoft Dynamics AX to support their daily (Field) service business processes. Introducing Mobile Field Service integrated with Service Management can increase your customer satisfaction, grow incremental revenue and increase profitability featuring: viewing work orders, start and stop work orders, navigate to customer location, adding materials and return hours. At the same time field service engineers have direct access to all the data they need to perform the job like information on the service objects, resources, service contracts and logistics. 

Dynamics Software understands your need to streamline operations when facing increased competition and cost-cutting initiatives. We realize that to remain competitive advantage, you must accomplish more with less staff, while your customers continue to demand higher service levels. The need for enhanced mobile field service productivity has never been greater. Dynamics Software Mobile Field Service support both offline and online capabilities.

Key features of Mobile Field Service

• Agenda to view work orders
• Start and stop work orders
• Navigate to work location
• Access to customer, service object and service contract and work order information
• Adding used spare parts and other materials
• Receipt customer signature for work order completion and confirmation
• Adding service notes Registiring expenses and travel time

Read more about Enterprise Portal for Service Management or download the Factsheet of Mobile Field Service