Computer Telephone Integration
Trading companies and service organization with high volume phone calls can benefit from Computer Telephone Integration for Microsoft Dynamics® AX.
In cooperation with several customers Dynamics Software realised an interface between Microsoft Dynamics AX and a telephone communication switchboard. The telephone communication switchboard system will route inbound calls to the correct salesteam and/or serviceteam employees and based on the telephone index table
The specific customer information (customer name, sales order or service order information) from Microsoft Dynamics AX will automatically pop up on their computer screen. The telephone switchboard will notify employees that an incoming phone call is waiting. Employees can select a specific waiting call from the waiting line.
Automatic outbound calling is also supported activating the specific customer information on computer screen of the employee. All inbound and outbound telephone conversations will be logged in Microsoft Dynamics AX. Also specific reports of the telephone conversations can be created.
Highlights
- Improve productivity with easy to use tools
- Manage change and growth by adapting the system to your needs
- Enabling to keep pace with the competition
- Compete globally by consolidating and standardizing processes and by providing visibility accross your organization
- Simplify compliance by reducing risk and liability associated with corporate governance, regulatory compliance and customer initiatives
