Mobile Service Management

  • AX2012

Accessing real-time service management related information while in the field is becoming more and more a demand. In today’s world access to the internet is more and more common and for organizations the need for an offline field service application is not always a requirement anymore. 

Leveraging your technician’s smartphone, tablet or laptop to provide real-time access to open service tasks, customer data, service history and more. The momentum for field service productivity has never been greater. 

Challenges

  • Desire to evolve from cost center to strategic profit center
  • Realizing increased customer satisfaction
  • Increase performance of field engineers
  • Achieve competitive differentiation
  • No real time communication
  • Supporting BYOD strategies

Dynamics Software Mobile Service Management is an online only solution based on a mobile platform that enables enterprises to optimize the operations of maintenance personnel through a unique integration of Mobile Workforce Automation and a rich Service Management solution. 

Workers can interact seamlessly with the systems and experts in the back office of your enterprise. And key personnel in the office will always know where your mobile workers are and what they are doing enabling optimal prioritization of work. 

  • All relevant service information can be viewed on the mobile device 
  • Direct access to installed base information and history
  • Designed from scratch to optimize the user experience on a touchscreen mobile device
  • Complete service tasks including the ability to take pictures from the object being repaired
  • Review historical information of previous service tasks
  • Complete hour registration for direct as well as indirect activities
  • Streamlined process flow to make data entry as easy as possible
  • In case of weekend and/or night shift new orders can be created directly on the mobile device 

  • Easily adapted to handle your unique business processes.
  • Always be in-control to configure the system to meet your specific needs.
  • Increase the number of service tasks completed per day 
  • Reduce paper flows
  • Minimize idle and mis-spent clock time 
  • Capture pictures and videos to show breakdowns and immediately have them available in AX
  • User manuals and safety instructions are always in your pocket
  • Decrease inventory levels
  • Lower back office costs

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