In challenging economic and competitive climates it is easy to view service as a cost center and to cut back the tools and infrastructure necessary to support service business growth. In order to meet customer demands with the field service organization, firms must ensure that the right technician gets in front of the customer at the right time and the right parts to ensure the end result of issue resolution.

Dynamics Service is a proven solution developed for the service industry to enable you to transition your service organization from a cost center to a profit center and ensure your customer’s satisfaction.

Service Management

The importance of service continues to rise. Traditionally service is seen as a cost center, but over the last years it is recognized... More

Mobile Field Service

The service field continues to be a major proving ground in the quest for improved customer satisfaction, higher customer... More

Graphical Planning & Scheduling

Graphical Planning and Scheduling enable planners to work on multiple screens and drag the orders from the unplanned order overview and drop / allocate... More

Mobile Service Management

The service field continues to be a major proving ground in the quest for improved customer satisfaction, higher customer... More

Customer Case - Rotork

Interview with Phil Wood, Group IT Director for Rotork. See the Customer Case

Factsheet

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