The momentum for enhanced field service productivity has never been greater. In the mobile first and cloud first world, mobility and especially field service mobility is key in today’s professional service organizations.
Dynamics Software has been in mobile field service space for many years and until recently we had worked together with external parties to provide our mobile offering. With the release of our new mobile field service offering we bring to market a solution which has been fully developed in-house.
Built in Cordova, as a hybrid app supporting Windows, IOS and Android the great benefit of this hybrid approach is that regardless of the user platform, the application looks and functions in the same way. This simplifies training and reduces complexity in a bring-your-own-device driven world. By using the latest technologies to ensure a responsive and adaptive application, our mobile field service offering works on laptops, tablets and phone and will adapt automatically based on the available real-estate.
Dynamics Software Mobile Field Service, part of the Dynamics Service Solution which has been developed for multiple industries and verticals, works online as well as offline, enabling field service engineers to complete their service tasks regardless of network connectivity.
Once the service tasks are received on the mobile device, the service engineers do not need to be online to complete the service task. All information is available offline and updates will automatically be sent to the Dynamics Software Service Management as soon as connectivity is restored.
This allows field workers to access critical information relating to customers, objects, tasks and inventory. As a result, your field workers arrive at the customer location on time with the right spare parts and information to complete their jobs quickly and efficiently.
Key Mobile Features
- Support for Windows 8, Windows Phone 8, IOS and Adroid
- Compatible with laptops, tablets and phones
- All relevant customer information can be viewed on the mobile device
- Direct access to service object data and contract information
- Complete service tasks including the ability to take picture from the item repaired
- Review historical information of previous service tasks
- Complete hour registration for both direct and indirect activities
- Streamlined process flow to make data entry as easy as possible
- In case of weekend and/or night shift new orders can be created directly on the mobile device
With the release of the new Dynamics Software Mobile Field Service offering, an added benefit for you as a customer is that you now have one partner that can support all areas of your service organization. From the rich back office functionality of Dynamics Software Service Management to the mobile capabilities of Dynamics Software Mobile Field Service for your field engineers, Dynamics Software can help streamline and optimize your service organization. In combination with our Premier Services we can offer you great software and experienced consultants who can help implement and optimize your service organization.
Contact us today to find out how we can help you turn your Service Organization from a cost center to a strategic profit center!