Dynamics Software announced today the release of their Mobile Field Service Solution that works with Microsoft Dynamics AX 2012 R2. The Dynamics Software Mobile Field Service Solution is a mobile platform that enables enterprises to optimize the operations of field service personnel through a unique integration of Mobile Workforce Automation and a rich Service Management solution. Dynamics Software virtually launched their Mobile Field Service Solution and it was well attended and received by subscribers worldwide.
Eric Veldkamp, Partner & Managing Director at Dynamics Software said, "Launching the Dynamics Software Mobile Field Service Solution is a key milestone in our ambition to amplify the Power of Microsoft Dynamics® AX in the service industry. We are receiving great recognition and demand from the industry for our market leading Service Management Solutions. I am very pleased that our ambition of becoming the leading Microsoft Dynamics ISV for Microsoft Dynamics AX is well on track.”
Most service organizations require secondary or even additional follow up visits, thereby making the effective management of field resources and the overall field service organization extremely vital in the pursuit of service excellence. Dynamics Software understands these business challenges. The need for enhanced Mobile Field Service productivity has never been greater.
Using the Dynamics Software Mobile Field Service Solution, field workers can interact seamlessly with the systems and experts in the back office of the enterprise. And key personnel in the office will always know where the mobile workers are and what they are doing, so customers can be kept informed as well.
With the Dynamics Software Mobile field Service Solution, costs can be reduced while enjoying best-in-class performance. Field workforce becomes more productive, customers more satisfied, and the business bottom-line will see the difference. That is what Dynamics Software calls enterprise mobility.
Enterprise Portal for Service Management (online only)
Enterprise Portal for Service Management makes it easy for your employees and customer to connect to your service information. Enterprise Portal for Service Management is the web extension of Dynamics Software module Service Management. More than 150 customers worldwide rely on Dynamics Software Service Management to support their daily (Field) service business processes.
- Mobile Field Service (online and offline)
Mobile Field Service integrated with Service Management increases your customer satisfaction, grows incremental revenue and increases profitability. At the same time, service engineers have direct access to all the data they need to perform their job. Mobile Field Service support offline and online capabilities.