2012 Chief Service Officer Summit "The Science of Service"

Service Management News - February 19, 2012

David Hare, Senior Vice President for Enterprise Services at Symantec stated at Aberdeen's 2011 (Chief Service Officer) CSO Summit, "We are transitioning from a model where everyone sells to one where everyone serves." This statement served to summerarize the general consensus of business executives attending the CSO summit.

Want to know more about the current state of service enterprises and the goals of service leaders? Download the Aberdeen's The State of Service Management, forecast of 2012.

64% of attendees of the 2011 CSO Summit indicated that their organizations were placing more importance on service, especially given current economics conditions. CSO Summit is the learning and networking forum for service business leaders. Now in its 7th year, the event has served as a leading forum to elevate the profile of service and support as a strategic driver within organizations. Theme of 2012 "The Science of Service". Attend and contribute to the CSO Community.