December 17, 2010: New version of Service Management for Microsoft Dynamics™ AX

Dynamics Software releases new version of Service Management for Microsoft Dynamics™ AX2009.

Zurich, Veenendaal, December 17, 2010
Dynamics Software today announced the release of a new version of Service Management (DYS-SMA 5.01.306) that works with Microsoft Dynamics™ AX2009. Dynamics Software Service Management is an extensive (Field) Service Management solution integrated with Microsoft Dynamics™ AX. Dynamics Software is proud to announce 16 new customer wins in 2010 so far.

Dynamics Software releases new version of Service Management for Microsoft Dynamics™ AX2009
Dynamics Software today announced the release of a new version of Service Management (DYS-SMA 5.0.306) that works with Microsoft Dynamics AX2009. Service Management is an extensive (Field) Service Management solution integrated with Microsoft Dynamics AX and adds full-blown Service Management functionality to Microsoft Dynamics AX, so for users there is no need to invest in a seperate best of breed Service Management system anymore. Furthermore, non-Microsoft Dynamics AX users can replace their ERP and Service Management systems into one integrated business Solution.

With over 120 existing customers today Dynamics Software is proud to announce 16 new customer wins in 2010 for both Microsoft Dynamics AX and Service Management.  

Recent Aberdeen reports illustrated important trends in the (Field) Service Market. Their research confirmed that by managing service as a strategic profit center, forward-thinking companies have rejected the traditional siloed approach in favor of a more holistic and integrated approach that includes managing resources (people, parts, vehicles), partners (internal, external), contracts and customers with a razor-sharp focus that aligns directly to corporate goals and objectives.

Closing the sale of a service contract is not an end unto itself. Rather, it represents the culmination of one set of business development processes, and the start of a subsequent set of after-sale processes. All of these business processes must focus on assisting the organization’s ability to make a real contribution to the bottom-line, improve customer satisfaction and yield a larger- and more predictable- revenue stream. Economic characteristics until today affect business of all sizes across industries. The business of service has risen to the top of industry leaders’ consciousness as the strategic means to achieve their financial goals. Consequently, and like never before, there exists substantial pressure on service managers to achieve the dual goals of decreasing expenses and increasing revenue. Guiding customers to longer term service contracts, moving from break-fix to preventative maintenance agreements, marketing, service offerings and enabling service technicians to cross- sell and up-sell to customers at the point of service are among the innovative ways to expand the customer relationship as well as improve the bottom line.

The logical step to realize increased service revenue is looking to expand service contract coverage with existing customers as well as increase both the term and the percentage of renewal contracts. As a result, leading service companies are embracing new strategies, processes and technologies to improve the management of service contracts with their customers, thereby complying with Service Level Agreements (SLA) obligations, and improving revenue streams (by eliminating give-away service, capitalizing on incremental up-sell and cross-sell opportunities and benefiting from a more predictable service revenue stream.

The above trends triggered Dynamics Software to release this new Service Management version focusing on improved and enhance service contract functionality.

The logical step to realize increased service revenue is looking to expand service contract coverage with existing customers as well as increase both the term and the percentage of renewal contracts. As a result, leading service companies are embracing new strategies, processes and technologies to improve the management of service contracts with their customers, thereby complying with Service Level Agreements (SLA) obligations, and improving revenue streams (by eliminating give-away service, capitalizing on incremental up-sell and cross-sell opportunities and benefiting from a more predictable service revenue stream.

The above trends triggered Dynamics Software to release this new Service Management version focusing on improved and enhance service contract functionality.

The logical step to realize increased service revenue is looking to expand service contract coverage with existing customers as well as increase both the term and the percentage of renewal contracts. As a result, leading service companies are embracing new strategies, processes and technologies to improve the management of service contracts with their customers, thereby complying with Service Level Agreements (SLA) obligations, and improving revenue streams (by eliminating give-away service, capitalizing on incremental up-sell and cross-sell opportunities and benefiting from a more predictable service revenue stream.

The above trends triggered Dynamics Software to release this new Service Management version focusing on improved and enhance service contract functionality. As a result of the interest in the new service contracting functionality Dynamics Software decided to make this functionality available as a separate module to their existing Microsoft Dynamics AX4.0 customers.

In order to explore the new version of the service management module Dynamics Software scheduled the following What’s New webinars:

January 4, 2011 from 8 AM to 8:45 AM CET

January 4, 2011 from 5.00 PM to 5:45 PM CET

Please check www.timeandate.com for corresponding local times. If you are interested to attend this web demo and/or want to have more information please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it